FAQ

​What materials are your clothes made from?

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We are committed to using high-quality, sustainable materials whenever possible. Our collection features a mix of natural fibers (like organic cotton, linen, and wool) and eco-friendly fabrics (such as Tencel and recycled polyester).​

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Do you offer international shipping?

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We currently only ship to the uk. Please contact us directly for international shipping & delivery rates and estimated delivery times.

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How long will it take for my order to arrive?

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Orders typically ship within 1-2 business days, and delivery times depend on your location and the shipping method selected. standard shipping usually takes 3-7 business days. International shipping may take longer—please check your tracking information for the most accurate delivery window.

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Can I change or cancel my order after it’s placed?

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We process orders quickly, so it’s best to review your cart before finalizing your purchase. While we can’t guarantee changes once an order is placed, we will do our best to accommodate your request before it ships.

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What is your return and exchange policy?

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We want you to love what you ordered! If you’re not fully satisfied, we offer free returns and exchanges within 30 days of receiving your order. Items must be in new, unworn condition with original tags attached. ​

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How do I care for my clothes?

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We recommend following the care instructions provided on the garment’s care label to keep your clothes looking their best. Most of our pieces can be machine-washed on a gentle cycle, but some delicate fabrics (like wool or silk) may require hand washing or dry cleaning. Check each product’s specific care label for best practices.

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Are your products sustainable?

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Sustainability is at the heart of our brand. We prioritize eco-friendly materials, ethical production practices, and reducing waste at every stage of our supply chain. we strive to make a positive impact on the planet with every piece we create.

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How can I stay updated on new releases and sales?

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Sign up for our newsletter at the bottom of the page to receive exclusive updates on new collections, special offers, and sales. You can also follow us on social media for the latest news and behind-the-scenes content.

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I’m a fashion influencer. How can I collaborate with you?

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We love partnering with influencers who align with our values! If you're interested in collaborating with us, please reach out to our PR team with your proposal, and we’ll get back to you as soon as possible.

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What if I have a question that’s not listed here?

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If you didn’t find the answer you were looking for, feel free to contact us! Our customer support team is happy to help. You can reach us via email.

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Thank you for choosing HOK

We’re here to help, and we appreciate your support!

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